MSU Human Resources >> Open-enrollment >> Benefit Provider Resources


Benefit provider resources

If you can't attend the in-person MSU Benefits Fair or are looking for additional resources, we encourage you to review the resources below to learn more about your benefit options through brochures, videos, provider contact information and more.

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Health/Dental

How to Enroll: Find instructions to enroll through the EBS Portal.

How to Ask Questions: Call 877-238-6200 or visit aetna.com

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How to Enroll: Find instructions to enroll through the EBS Portal.

How to Ask Questions:

  • Blue Care Network (BCN) - Call 800-662-6667 or visit bcbsm.com 
  • Community Blue PPO - Call 888-288-1726 or visit bcbsm.com 
  • Consumer Driven Health Plan - Call 877-354-2583 or visit bcbsm.com 

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The employee prescription drug plan is administered through CVS/Caremark. Benefits-eligible employees are automatically enrolled in CVS/Caremark when they enroll in an MSU health plan.

How to Ask Questions: Call 800-565-7105 or visit caremark.com

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How to Enroll: Find instructions to enroll through the EBS Portal.

How to Ask Questions: Call 800-524-0149 or visit deltadentalmi.com

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How to Enroll: Find instructions to enroll through the EBS Portal.

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Livongo is a voluntary benefit that helps you and your eligible dependents manage diabetes by delivering tools and resources directly to your home – all completely free. After you sign up, you will have access to unlimited supplies, smart meter and optional coaching. You may enroll in Livongo at anytime throughout the year. Livongo is available to all benefit-eligible employees and their dependents (age 19 or older) that are not enrolled in Medicare.

How to Enroll: Visit welcome.livongo.com/MSU to learn more and sign up.

How to Ask Questions: Call 800-945-4355 or visit livongo.com

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Teladoc offers 24/7 access to a health care professional by phone, web or mobile app. Talk to a doctor about your care needs from anywhere in the USA, including the comfort of your home.

Teladoc Medical Experts provides expert second opinions and answers to your medical questions. If you’re facing a serious diagnosis, Teladoc Medical Experts can help you determine the best course of action. 

Teladoc and Teladoc Medical Experts are available to MSU employees and their dependents who are enrolled in an MSU health plan.

How to Enroll: Visit teladoc.com and click on “Get Started Now” to set up your account. You can then request a consult with an available doctor.

How to Ask Questions: Call 800-teladoc or visit teladoc.com or  teladoc.com/medical-experts

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Flexible Spending Accounts

We all spend money on medical expenses such as prescription and office visit co-pays, dental work and over-the-counter items like bandages. Many parents spend thousands of dollars each year on child or elder care. An FSA allows you to use pre-tax dollars to buy these common household items and services – saving you an average of 30%! MSU’s FSA vendor is HealthEquity and they offer eligible employees two different kinds of FSAs. The Health Care FSA can be used for eligible medical expenses for you and your eligible dependents. The Dependent Care FSA can be used for eligible child and dependent care expenses.

How to Enroll: Find instructions to enroll through the EBS Portal.

How to Ask Questions: Call 877-924-3967 or visit participant.wageworks.com

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MSU Benefits Plus

The voluntary benefits below are available to enroll in through the MSU Benefits Plus website. You may only enroll in, change or cancel vision, legal, and critical illness insurance during the Open Enrollment period in October. If you're currently enrolled, your coverage will continue unless canceled. Visit the MSU Benefits Plus website to view plan rates. For questions about enrollment, contact MSU Benefits Plus customer care at 888-758-7575.

Voluntary legal insurance through ARAG will pay for 100% of network attorney fees for covered matters. They also offer guidance and advice on a variety of legal situations. Common situations ARAG assists with include buying a house, creating a will, divorce, identity theft, property protection, family law and much more.

Please Note: you may only enroll in, change or cancel coverage in legal insurance during Open Enrollment in October. If you're currently enrolled, your coverage will continue unless canceled.

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You may enroll in auto or home insurance at anytime throughout the year and the coverage period depends on when your policy is issued.

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You may enroll in auto or home insurance at anytime throughout the year and the coverage period depends on when your policy is issued.

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Critical Illness Insurance through MetLife gives you extra cash in the event you or covered family members experience a covered illness. This money can be used to offset unexpected medical expenses or for any other use you wish.

Please Note: you may only enroll in, change or cancel coverage in critical illness insurance during Open Enrollment in October. If you're currently enrolled, your coverage will continue unless canceled.

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Pet insurance through Nationwide can reimburse you for vet bills related to covered conditions. They offer several levels of coverage, and rates vary depending on the plan you select and the age of your pet. 

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Vision Insurance through VSP can help with the cost of glasses and contact lenses for you and your family. Two plan options are available: the standard coverage plan or a premium coverage plan with an additional enhanced eyewear option of your choice.

Please Note: you may only enroll in, change or cancel coverage in vision insurance during Open Enrollment in October. If you're currently enrolled, your coverage will continue unless canceled.

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Life and AD&D 

Life Insurance through Prudential is offered at 1 to 10 times your annual salary. There are various levels of coverage for your spouse/OEI and children. 

Accidental Death and Dismemberment (AD&D) insurance through Prudential provides various amounts of coverage for accidental death, dismemberment or loss of sight whether in the course of business or pleasure.

Both benefits are optional and you may only enroll in, change or cancel your coverage during Open Enrollment in October.

How to Enroll: Find instructions to enroll through the EBS Portal.

How to Ask Questions: Call 877-232-3555 or visit prudential.com

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Retirement

The university offers Fidelity and TIAA as providers of administration, record keeping and investment options for each of the MSU retirement plans. Both providers offer resources and tools to help participants plan their investment strategy. Retirement plans are offered year round, and coverage can be added and modified outside of the Open Enrollment period. Learn more about the available MSU retirement plans or find out how to enroll or make changes

How to Ask Questions: Contact Fidelity at 800-343-0860 or netbenefits.com/msu

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MSU Units

MSU Health Care is the academic medical center of MSU and provides exemplary care in our communities to support the research and academic missions of MSU Health Sciences. MSU Health Care is a network of organizations (some public and some private) that are operated or managed as part of an integrated health system with a single mission to improve the health of Michigan. 

Consider reviewing services available from MSU Health Care this Open Enrollment.

For technical support from MSU IT Services during Open Enrollment or any other issue, visit tech.msu.edu

Organization and Professional Development in Human Resources offers a wide range of learning opportunities to help support staff meet their professional development goals and boost their career. They provide instructor-led classes, certificate programs, leadership development and custom departmental programs, in addition to administering the Educational Assistance and Course Fee Courtesy programs.

The MSU WorkLife Office supports faculty and staff to connect and navigate multiple roles throughout workplace, career, and life transitions. The WorkLife Office partners with the community to create an inclusive, responsive work environment where all faculty and staff are respected and supported toward well-being in work and personal lives. 

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