Benefit provider resources
If you can't attend the in-person MSU Benefits Fair or are looking for additional resources, we encourage you to review the resources below to learn more about your benefit options through brochures, videos, provider contact information and more.
Please note the following:
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Eligibility: please refer to the appropriate Open Enrollment guide for your employee group to determine which benefits you're eligible to enroll in.
- 2025 Faculty and Academic Staff Open Enrollment Benefits Guide
- 2025 Support Staff Open Enrollment Benefits Guide
- 2025 MSU Retiree Open Enrollment Benefits Guide
- 2025 Open Enrollment Benefits Guide for individuals in the following groups: Cash-for-Life, COBRA, Long-term Disability, One Year Paid Medical, Postdoctoral Fellows, Unpaid Leave of Absence, and Workers’ Compensation.
- Questions: you will find contact information in each section below to ask the provider questions directly. For questions about eligibility, contact the HR Solutions Center at 517-353-4434 (toll-free: 800-353-4434) or SolutionsCenter@hr.msu.edu. HR will also be available during the MSU Benefits Fair or an HR Site Labs to answer questions.
Use these links to jump to a specific section:
- Health/Dental
- Flexible Spending Accounts
- MSU Benefits Plus
- Life and AD&D Insurance
- Retirement
- MSU Units
Health/Dental
How to Enroll: Find instructions to enroll through the EBS Portal.
How to Ask Questions: Call 877-238-6200 or visit aetna.com
Resources:
How to Enroll: Find instructions to enroll through the EBS Portal.
How to Ask Questions:
- Blue Care Network (BCN) - Call 800-662-6667 or visit bcbsm.com
- Community Blue PPO - Call 888-288-1726 or visit bcbsm.com
- Consumer Driven Health Plan - Call 877-354-2583 or visit bcbsm.com
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The employee prescription drug plan is administered through CVS/Caremark. Benefits-eligible employees are automatically enrolled in CVS/Caremark when they enroll in an MSU health plan.
How to Ask Questions: Call 800-565-7105 or visit caremark.com
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How to Enroll: Find instructions to enroll through the EBS Portal.
How to Ask Questions: Call 800-524-0149 or visit deltadentalmi.com
Resources:
How to Enroll: Find instructions to enroll through the EBS Portal.
How to Ask Questions or Find Resources:
- MSU Group Medicare Advantage PPO Plan - Call 800-273-2509 or visit your.humana.com/msu
- MSU Non-Medicare PPO Plan - Call 800-273-2509 or visit your.humana.com/msu-commercial
- MSU Transition PPO Plan - Call 800-273-2509 or visit your.humana.com/msu
Livongo is a voluntary benefit that helps you and your eligible dependents manage diabetes by delivering tools and resources directly to your home – all completely free. After you sign up, you will have access to unlimited supplies, smart meter and optional coaching. You may enroll in Livongo at anytime throughout the year. Livongo is available to all benefit-eligible employees and their dependents (age 18 or older) that are not enrolled in Medicare.
How to Enroll: Visit welcome.livongo.com/MSU to learn more and sign up.
How to Ask Questions: Call 800-945-4355 or visit livongo.com
Resource:
Teladoc offers 24/7 access to a health care professional by phone, web or mobile app. Talk to a doctor about your care needs from anywhere in the USA, including the comfort of your home.
Teladoc Medical Experts provides expert second opinions and answers to your medical questions. If you’re facing a serious diagnosis, Teladoc Medical Experts can help you determine the best course of action.
Teladoc and Teladoc Medical Experts are available to MSU employees and their dependents who are enrolled in an MSU health plan.
How to Enroll: Visit teladoc.com and click on “Get Started Now” to set up your account. You can then request a consult with an available doctor.
How to Ask Questions: Call 800-teladoc or visit teladoc.com or teladoc.com/medical-experts
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Flexible Spending Accounts
We all spend money on medical expenses such as prescription and office visit co-pays, dental work and over-the-counter items like bandages. Many people spend thousands of dollars each year on child or elder care. An FSA allows you to use pre-tax dollars to buy these common household items and services – saving you an average of 30%! MSU’s FSA vendor is HealthEquity and they offer eligible employees two different kinds of FSAs. The Health Care FSA can be used for eligible medical expenses for you and your eligible dependents. The Dependent Care FSA can be used for eligible child and dependent care expenses.
How to Enroll: Find instructions to enroll through the EBS Portal.
How to Ask Questions: Call 877-924-3967 or visit participant.wageworks.com
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MSU Benefits Plus
The voluntary benefits below are available to enroll in through the MSU Benefits Plus website . You may only enroll in, change or cancel vision, legal, and critical illness insurance during the Open Enrollment period in October. If you're currently enrolled, your coverage will continue unless canceled. Visit the MSU Benefits Plus website to view plan rates. For questions about enrollment, contact MSU Benefits Plus customer care at 888-758-7575. You can also review this guide or slide deck.
Legal Insurance from ARAG makes it affordable to get the legal help you need. Network attorney fees are 100% paid-in-full for most covered matters. Life is full of legal situations. Some you plan for, like creating a will, and others are more unexpected—like fighting a traffic ticket. Choose between two plans for coverage that best fit the needs of you and your family. UltimateAdvisor® covers most common legal issues. UltimateAdvisor Plus™ includes more robust coverage plus additional services. Visit the MSU Benefits Plus website to view a plan summary with basic information about the two coverage options and rates.
Please Note: you may only enroll in, change or cancel coverage in legal insurance during Open Enrollment in October. If you're currently enrolled, your coverage will continue unless canceled.
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You may enroll in auto or home insurance at anytime throughout the year and the coverage period depends on when your policy is issued.
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You may enroll in auto or home insurance at anytime throughout the year and the coverage period depends on when your policy is issued.
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Critical Illness Insurance from MetLife gives you extra cash in the event you or covered family members experience a covered illness. This money can be used to offset unexpected medical expenses or for any other use you wish. Simplified plan options are offered through MetLife with no evidence of insurability requirement. Visit the MSU Benefits Plus website to view a plan summary sheet with basic information about the plan coverage and rates. Payments are made via payroll deduction.
Please Note: you may only enroll in, change or cancel coverage in critical illness insurance during Open Enrollment in October. If you're currently enrolled, your coverage will continue unless canceled.
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Pet Insurance from Nationwide can reimburse you for eligible vet bills related to covered conditions for dogs, cats, avian and exotic pets. Nationwide is the benefit provider and they offer two levels of coverage. Rates are based on the plan you select, age, location and breed of the pet. Visit the MSU Benefits Plus website to view coverage options and rates. Payments are made via payroll deduction.
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Vision Insurance through VSP can help with the cost of glasses and contact lenses for you and your family. VSP is the benefit provider and they offer two plan options: the standard coverage plan or a premium coverage plan with an additional enhanced eyewear option of your choice. Visit the MSU Benefits Plus website to view a plan summary sheet with basic information about the two coverage options and rates. Payments are made via payroll deduction.
Please Note: you may only enroll in, change or cancel coverage in vision insurance during Open Enrollment in October. If you're currently enrolled, your coverage will continue unless canceled.
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Life and AD&D
MSU offers optional employee-paid life insurance to all regular full- and part-time (50% or more) employees, as well as to your spouse/other eligible individual (OEI) and dependent children. You do not need to be enrolled to add your children or spouse/OEI. Life insurance is offered at 1 to 10 times your annual salary. There are various levels of coverage for your spouse/OEI and children. You must provide evidence of insurability when enrolling or increasing your life insurance coverage for yourself or your spouse/OEI. Evidence of insurability is not required for children.
You can enroll in accidental death and dismemberment (AD&D) insurance coverage at 1 to 10 times your annual salary. Prudential provides various amounts of coverage for accidental death, dismemberment or loss of sight whether in the course of business or pleasure. Benefit levels vary by type of insurance selected (employee-only or family) and the extent of the injury. Evidence of insurability is not required. Benefit amounts for spouse/OEI and/or children are based on a percentage of your benefit amount.
Both benefits are optional and you may only enroll in, change or cancel your coverage during Open Enrollment in October.
How to Enroll: Find instructions to enroll through the EBS Portal.
How to Ask Questions: Call 877-232-3555 or visit prudential.com
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Retirement
The university offers Fidelity and TIAA as providers of administration, record keeping and investment options for each of the MSU retirement plans. Both providers offer resources and tools to help participants plan their investment strategy. Retirement plans are offered year round, and coverage can be added and modified outside of the Open Enrollment period. Learn more about the available MSU retirement plans or find out how to enroll or make changes.
How to Ask Questions: Contact Fidelity at 800-343-0860 or netbenefits.com/msu.
Resources:
- NetBenefits Mobile App
- Planning Summary
- Video - How You Money
- Video - What is Financial Wellness?
- Video - Why Fidelity?
How to Ask Questions: Contact TIAA at 800-842-2252 or tiaa.org/msu.
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MSU Units
MSU Health Care is the academic medical center of MSU and provides exemplary care in our communities to support the research and academic missions of MSU Health Sciences. MSU Health Care is a network of organizations (some public and some private) that are operated or managed as part of an integrated health system with a single mission to improve the health of Michigan.
Consider reviewing services available from MSU Health Care this Open Enrollment.
Organization and Professional Development in Human Resources offers a wide range of learning opportunities to help support staff meet their professional development goals and boost their career. They provide instructor-led classes, certificate programs, leadership development and custom departmental programs, in addition to administering the Educational Assistance and Course Fee Courtesy programs.
- Education Assistance Guide
- Tuition Assistance - including Course Fee Courtesy and Educational Assistance
- elevateU - a free learning resource for benefits-eligible MSU faculty and staff, available 24/7
The MSU Social Worker, in partnership with Employee and Labor Relations and Care and Intervention Team (CAIT), supports all faculty, staff, and administrators by creating a culture of care designed to improve the overall well-being and functioning of employees. Using a systems approach, employees are connected to federal, state, university, and community resources to meet the unique needs of our diverse community. Available services and resources include consultations, supervisor consultations, presentations, educational sessions, and finding dependent care and family support.
- About the Employee and Labor Relations and Care and Intervention Team's Social Work Liaison
- How to set up a Premium Care.com membership
- Information Booklet - Michigan Department of Health and Human Services
- Basic Guide to Social Security Programs
- Michigan Rehabilitation Services
- Submit a CAIT Care report
Call 517-353-5510 or email hr.er@hr.msu.edu for questions related to unions, grievances, arbitrations and employee discipline.
At University Health and Wellbeing (UHW), we believe in the collective responsibility to advocate for the wellbeing of both students and employees, aiming to create an environment where Spartans can thrive and flourish in all aspects of their lives. University Health and Wellbeing offers a wide variety of services, programs and resources to help faculty, staff and their families thrive. Visit https://uhw.msu.edu/employees to learn more, or refer to the following resources:
