Information for NEW EMPLOYEES

Gaining Access

Your First Day

As a new employee, a number of tiles (see Employee Self-Service) will be available to you on your first day at Michigan State University. That date is based on the Start Date listed in your hiring paperwork. If the paperwork is late, then that access will be delayed.

Other Security Roles

In advance of your first day, your department can request other roles needed for your work. See Requesting Access to Tiles and other sections (links follow at right) of Who Gets What for more details.

 

Common Issues for New Employees

Below are common issues new employees encounter.

"Not Authorized"

Cause

If the process to hire someone has NOT been completed and they attempt to log into the EBS Portal, they will receive the message "Not Authorized." This means they do not yet have security roles assigned to their MSU NetID.

What to Do?

For the message, "Not Authorized," contact the department that is hiring to see the status of the hire. 

Security roles are not granted until BOTH of the two items below have occurred:

  • the employee's start date
  • the day after the hire has been approved by the hiring unit AND processed by Human Resources

The start date would normally be AFTER the hiring process has been completed, but that isn't always the case. This is especially true in August and September when the volume of hiring and appointments from MSU departments increases substantially.

If the hiring process was completed more than a day prior and the issue still exists, have the employee's department check to make sure the MSU NetID being used matches the one on the personnel record. Corrections are facilitated through the Identity Management Office (contact them via the MSU IT Services Desk).

"Not Authenticated"

Cause

The message "Not Authenticated" means there is a mismatch between the username and password. Usually this is because:

  • There is an error in what was typed
  • An out-of-date password was used
  • There are more than one MSU NetID, each with different passwords

What to Do?

Resetting the password associated with the NetID will typically resolve this issue. If not, contact the MSU IT Service Desk.

Second, Blue Login Screen

if a person gets through auth.msu.edu, but is prompted for a second login once they reach secportal.ebsp.msu.edu, it is because they were using the NetID that is NOT associated with the EBS Portal login.

Causes

What to Do?
If it is not yet their start date. Wait until the start date and try again. Access is granted automatically the morning of the first day of employment.
If (on or after your start date) a person has two MSU NetIDs, both can be used to log in, however, the EBS Portal is only tied to one of those NetIDs.  Have the security administrator of the employee's department check to see if there is more than one MSU NetID. If there is more than one, the Identity Management group in IT Services can merge NetIDs so there is only one. File a ticket through the MSU IT Services Desk.
On or after the start date, there is an MSU NetID but that NetID has not yet been sent to the EBS Portal.

If the person only has one NetID, check to see if their hire has been processed by Human Resources more than one day prior.

  • If the hire has not been processed by HR more than one day prior, wait until the day after the hire is processed before attempting to log in.
  • If the hire has been processed by HR more than one day prior, file a ticket with the MSU IT Service Desk

Green Portal Landing Page with No Tiles

Cause

If an employee's NetID has been given access to the EBS Portal, but has not yet been assigned any roles, a blank green landing page with a small MSU logo will display.

What to Do?

Most likely you are either trying to log in before your start date, or the process to hire you has been delayed. Check with your department to see when your hire was completed. Security roles are granted nightly after hiring processes have been completed. 

Read more at My ID has no Roles in the EBS Portal.