CORONAVIRUS: MSU BENEFIT RESOURCES
IMPORTANT NOTICE: This page is no longer active. For information regarding current Covid-19 guidance, please visit https://uphys.msu.edu/policies-and-guidelines/covid-19-guidance.
As the situation and details regarding the coronavirus and its impact continue to unfold and change, we want to make sure you're aware of various benefit-related resources to help you and your family.
Health Care Resources
Virtual visits with your physician or telemedicine options are available so you can receive medical or behavioral health help while minimizing exposure to potentially contagious viruses. You may use these services for ALL medical needs, not just those related to the coronavirus. More information related to virtual visits and telemedicine options are listed by employee type and insurance plan below.
Please note: Reimbursement for At-Home COVID tests is no longer available per updated federal government guidelines. However, the federal government is still giving each family 4 free COVID tests regardless of insurance type.
Employees covered by Blue Cross Blue Shield of Michigan (BCBSM) Community Blue, Blue Care Network (BCN), or BCBSM Consumer Driven Health Plan (CDHP)
Virtual visits scheduled directly with your physician are subject to regular copayment and deductibles as they would have applied going into the office.
Check with your physician to ensure they have the capability to provide virtual visits.
Available through the Teladoc app with no co-pay. Learn how to enroll in Teladoc.
Nurse Call Lines (free to use):
- BCBSM Call Line: 1-800-755-2583
- BCN Call Line: 1-855-624-5214
International employees covered by Cigna Global Health Advantage (CGHA)
Virtual visits scheduled directly with your physician are subject to regular copayment and deductibles as they would have applied going into the office.
Check with your physician to ensure they have the capability to provide virtual visits.
Call the global service center (24/7/365) by using the number on your Cigna ID card to verify accessibility.
Graduate Assistants covered by Blue Care Network (BCN)
Virtual visits scheduled directly with your physician are subject to regular copayment and deductibles as they would have applied going into the office.
Check with your physician to ensure they have the capability to provide virtual visits.
Available through BCBSM Online Visits app with no co-pay.
View the BCBSM Online Visits App Flier or BCBSM Online Visits App FAQS Flier for more info. After you download the app, enter service code MSUBCBSM.
Nurse Call Lines (free to use):
- BCBSM Call Line: 1-800-755-2583
- BCN Call Line: 1-855-624-5214
Students covered by Blue Care Network (BCN)
Virtual visits scheduled directly with your physician are subject to regular copayment and deductibles as they would have applied going into the office.
Check with your physician to ensure they have the capability to provide virtual visits.
Available through BCBSM Online Visits app with no co-pay.
View the BCBSM Online Visits App Flier or BCBSM Online Visits App FAQS Flier for more info.
Nurse Call Lines (free to use):
- BCBSM Call Line: 1-800-755-2583
- BCN Call Line: 1-855-624-5214
Retirees covered by the Humana MSU Non-Medicare and Humana Group Medicare Advantage PPO plans.
Note: Virtual visits scheduled directly with your physician are subject to regular copayment and deductibles as they would have applied going into the office.
Check with your physician to ensure they have the capability to provide virtual visits.
Medical visits covered through Doctor on Demand with $20 copayment. Behavioral Health visits covered through Doctor on Demand with $0 copayment.
For information on how to call Doctor on Demand contact Humana Customer Service at 1-800-273-2509 (TYY: 711).
Retirees covered by Humana Group Medicare Advantage Plan are covered through MDLive when the physician is in-network. Non-specialist telehealth visits are covered with $0 copayment and specialist telehealth visits are subject to a 4% co-insurance. For information contact MDLive at 1-888-673-1992 (TTY: 711).
