Teladoc for online medical care

COVID-19 UPDATE: Teladoc launched a COVID-19 Self-Assessment Questionnaire on the Teladoc web and mobile app experiences for members. This tool will help you evaluate personal risk of COVID-19 and related complications before requesting a virtual care visit. The tool is not meant to replace or otherwise be a substitute for advice given by a medical professional. This tool was developed consistent with CDC guidance that leads members through simple “yes/no” questions about symptoms of and possible exposure risks to COVID-19. 

What is Teladoc?

MSU faculty/staff and their dependents who are currently enrolled in an MSU health plan have access to Teladoc - an online medical care service that gives you 24/7 access to a healthcare professional via web, phone, or mobile app in minutes. Use Teladoc to get help for a range of conditions including cold/flu, bronchitis, allergies, pink eye, dermatology and more. Eligible employees and their dependents who are over the age of 18 can also receive medical care for behavioral health (depression, anxiety, grief counseling, addiction, etc.) . If medically necessary, the doctor will have a prescription sent to the pharmacy of your choice. This is a great option if you're on vacation with your family (within the USA) and need non-urgent medical assistance.

How Does it Work?

Visit the Teladoc website and click on “Member Login” to set up your Teladoc account. When you need medical advice, you can receive convenient, quality care from a licensed health care professional in three easy steps:

  1. Request: ask for a visit with a doctor 24 hours a day, 365 days a year by web, phone or mobile app.
  2. Visit: talk to the doctor. Take as much time as you need to explain your medical situation – there’s no limit.
  3. Resolve: if medically necessary, a prescription will be sent to the pharmacy of your choice.

Watch the video below to learn more about how Teladoc works:

Questions About Teladoc?

Contact Teladoc directly using the information below:

  • Phone: 1-800-Teladoc
  • Website:
  • App: Download the Teladoc app for Apple/Android by searching for "Teladoc" in the Apple store or Google Play.