Introduction to Process Mapping

Learners will gain the knowledge and skills needed to confidently begin their process improvement journey.

Specifically, learners in this course will be able to:

  • Define key process improvement terminology
  • Identify common elements of process maps
  • Reduce barriers to success by adopting best practices
  • Create a process map


Next session dates will be available soon.


9:00 a.m. to Noon


Kelly Feister, MSU Infrastructure Planning and Facilities, Building Performance Services
Danielle Hook, MSU Human Resources, Organization and Professional Development




MSU HR building, 1407 S. Harrison Road in East Lansing, Suite 10*


*MSU HR Organization and Professional Development follows all applicable state and public health guidance and university-wide directives. If deemed necessary or advisable, course locations and formats are subject to change. In the event of a change, notice will be communicated via email.