Crucial Conversations for Accountability

(aka Crucial accountability)

Accountability is critical to healthy relationships and organizations. As people improve in their ability to hold one another accountable, they also improve trust, efficiency and engagement. This engaging two-day course, previously titled Crucial Accountability, teaches nine powerful skills for resolving performance problems, strengthening trust and reliability and eliminating inconsistency through group discussion, real-time practice, and group support and coaching.

  • Learn techniques to hold anyone accountable, no matter their position.
  • Practice talking about violated expectations in a way that solves problems, improves relationships and improves team and organizational effectiveness.
  • Strengthen performance management skills via the ability to candidly coach others through challenges, addressing behavior routinely and consistently.
  • Discover new communication skills — the difficult kind that may not come naturally, but when learned, mean the difference between managing people and managing process.

NOTE: Employees may use available educational assistance funds to pay for this program.


Session dates for 2024 will be released in Fall 2023.

Please email  to request notification when registration becomes available. include the course title in the email heading. 


8:30 a.m. to 4:30 p.m.


Kathie Elliott, MSU Human Resources, Organization and Professional Development




MSU HR building, 1407 S. Harrison Road in East Lansing, Suite 10*

*MSU HR Organization and Professional Development follows all applicable state and public health guidance and university-wide directives. If deemed necessary or advisable to refrain from in-person learning, this course will instead be hosted in a virtual format.