Building Awareness and Understanding Using the Intercultural conflict Style Inventory (ICS)

A critical difficulty we face in our organizations and schools is that communication misunderstandings, conflicts, and problems across cultures are often grounded in very different approaches people take for resolving difficulties with one another. The ability to recognize and effectively respond to cultural differences in communication and conflict styles is critically important.

The Intercultural Conflict Style Inventory (ICS) is an 18-item cross-culturally validated assessment (in multiple languages), accompanied with a profile report, which measures your core approach for communicating about differences, resolving conflicts, and solving problems.

Join a group of your peers in attending this workshop to increase cultural self-understanding of communication and conflict resolution approach, cultural other-understanding of diverse approaches used to communicate ideas and resolve conflict to more accurately interpret the statements and actions of the other party and improve communication and conflict resolution across cultures!

Note: Attendance to both sessions is a requirement.

Workshop 1: Building Awareness Using the Intercultural Conflict Style Inventory (Modules 1-3)
Module 1: Core concepts and definitions

Module 2: The ICS model and background, individual results

Module 3: Impact of different conflict styles and application

Learning Objectives

  • Understand core concepts related to the ICS Inventory
  • Identify one’s own intercultural problem solving/conflict resolution style as assessed by the ICS Inventory 
  • Understand characteristics of each conflict style
  • Recognize differences in problem solving and conflict resolution styles

Workshop 2: Deepening Understanding Using the Intercultural Conflict Style Inventory (Modules 4-6)
Module 4: Characteristics and strategies

Module 5: Resolving a conflict and experiential learning

Module 6: Navigating different confilct styles and application

Learning Objectives

  • Increase understanding of diverse intercultural conflict styles among participants
  • Increase awareness of key differences in Direct/Indirect and Emotionally Expressive/Restrained strategies for resolving conflict
  • Apply the concepts and strategies of intercultural conflict styles to resolving conflicts
  • Identify goals and/or action steps to be more effective across styles
  • Recognize differences in problem solving and conflict resolution styles


Tuesday, November 12, 2024 and Wednesday, November 13, 2024 (virtual series)


Part 1, 1:00 to 3:00 p.m.

Part 2, 1:00 to 4:30 p.m.


EVPA Office of Diversity, Equity and Inclusion




MSU HR building, 1407 S. Harrison Road in East Lansing, Suite 10*

*MSU HR Organization and Professional Development follows all applicable state and public health guidance and university-wide directives. If deemed necessary or advisable to refrain from in-person learning, this course will instead be hosted in a virtual format.