The Spartan Experience
At Michigan State University, service excellence isn’t just a goal; it’s a shared commitment. The Spartan Experience is a dynamic, interactive training designed to engage MSU employees in strengthening customer and colleague relationships, enhancing professionalism, and creating consistent, high-quality experiences across campus.
In this session, participants will learn how to:
- Understand the customer journey and how daily interactions shape the Spartan brand.
- Build trust and rapport with customers through active listening, empathy, and professionalism.
- Apply the See, Own, Solve, Do framework to real-life service situations.
- Strengthen team collaboration and internal service culture.
This training is grounded in real MSU examples, team activities, and self-reflection. Whether you work in student services, facilities, finance, or academic support, you’ll walk away with tangible strategies to elevate your service mindset and make a positive impact, one interaction at a time.
Join your colleagues in creating an MSU where every touchpoint reflects excellence. Let’s reconnect to what it means to be a Spartan, together.
Date
Thursday, August 21, 2025 (In person)
Time
8:30 a.m. to 12:30 p.m.
Presenter(s)
Todd Bradley, MSU Human Resources, Organization and Professional Development
Carrie Galdes, MSU Human Resources, Organization and Professional Development
Alice Wilcox, MSU Human Resources, Organization and Professional Development
Investment
Free
Locations
MSU HR building, 1407 S. Harrison Road in East Lansing, Suite 10*
*MSU HR Organization and Professional Development follows all applicable state and public health guidance and university-wide directives. If deemed necessary or advisable, course locations and formats are subject to change. In the event of a change, notice will be communicated via email.
