The Spartan Experience
[update]
At Michigan State University, service excellence isn’t just a goal; it’s a shared commitment. The Spartan Experience is a dynamic, interactive training designed to engage MSU employees in strengthening customer and colleague relationships, enhancing professionalism, and creating consistent, high-quality experiences across campus.
In this session, participants will learn how to:
- Understand the customer journey and how daily interactions shape the Spartan brand.
- Build trust and rapport with customers through active listening, empathy, and professionalism.
- Apply the See, Own, Solve, Do framework to real-life service situations.
- Strengthen team collaboration and internal service culture.
This training is grounded in real MSU examples, team activities, and self-reflection. Whether you work in student services, facilities, finance, or academic support, you’ll walk away with tangible strategies to elevate your service mindset and make a positive impact, one interaction at a time.
Join your colleagues in creating an MSU where every touchpoint reflects excellence. Let’s reconnect to what it means to be a Spartan, together.
Date
August 21 (In-person)
Time
8:30 a.m. to 12:30 p.m.
Presenter(s)
[update]
Investment
Free
Locations
[update]
*MSU HR Organization and Professional Development follows all applicable state and public health guidance and university-wide directives. If deemed necessary or advisable, course locations and formats are subject to change. In the event of a change, notice will be communicated via email.
