Introduction to Process Mapping

Learners will gain the knowledge and skills needed to confidently begin their process improvement journey.

Specifically, learners in this course will be able to:

  • Define key process improvement terminology
  • Identify common elements of process maps
  • Reduce barriers to success by adopting best practices
  • Create a process map


Wednesday, October 4, 2023 (virtual session)


9:00 a.m. to Noon


Kelly Feister, MSU Infrastructure Planning and Facilities, Building Performance Services
Danielle Hook, MSU Human Resources, Organization and Professional Development


$65 (in-person session)*

$60 (virtual session)


In person session: Zoom

Virtual session: MSU HR building, 1407 S. Harrison Road in East Lansing, Suite 10*

*MSU HR Organization and Professional Development follows all applicable state and public health guidance and university-wide directives. If deemed necessary or advisable to refrain from in-person learning, this course will instead be hosted in a virtual format.