Facilitating Process Improvement

Process improvement initiatives require thoughtful and intentional leadership and strong project management support. This course is targeted to individuals responsible for designing, leading, or implementing process management and process improvement related initiatives. 

Participants will:

  • Identify leading process improvement frameworks
  • Develop a project plan using RAPID methodology
  • Adopt facilitation best practices
  • Identify key elements of project success


Wednesday, November 8, AND Thursday, November 9, 2023 (in-person series)*


1:00 to 4:30 p.m.


Kelly Feister, MSU Infrastructure Planning and Facilities, Building Performance Services
Danielle Hook, MSU Human Resources, Organization and Professional Development




1407 S. Harrison Road, Suite 10*

*MSU HR Organization and Professional Development follows all applicable state and public health guidance and university-wide directives. If deemed necessary or advisable to refrain from in-person learning, this course will instead be hosted in a virtual format.