contact msu human resources

The Human Resources Customer Service Teams are here to help you with a wide variety of Human Resources issues through a variety of venues. Our main contact number is answered between 8:30 a.m. and 5 p.m. Monday – Friday. Human Resources is closed weekends and university holidays. 

Ways to Contact HR Customer Service

By email: SolutionsCenter@hr.msu.edu

By phone: 517-353-4434 or 800-353-4434.  You will encounter a 3-option phone tree:

  • Press option 1 for help with all forms of benefits and insurance (health, prescription dental, life, ACA) and help using benefits-related tiles in EBS.
  • Press option 2 for help with retirement, workers compensation and all types of leaves of absence, including FMLA.
  • Press option 3 for other employment-related questions such as job postings, personnel records, criminal background checks, I-9s, time and accruals, hiring and lay-off processes, support staff classification and compensation, assistance with PSLF forms, and help using employment-related tiles in EBS.

When all customer service team members are engaged with other customers or are temporarily in a meeting or training, please leave a message and it will be returned by the next available staff member.

By Fax: 517-432-3862

In-person: In-person customer service is available by appointment.  We require appointments to ensure we can be well prepared to assist you in a private and confidential setting.  Make appointments by calling the main customer service number above.  We are located at 1407 S Harrison Rd. in East Lansing.  An HR Generalist from the customer service team will escort you to your scheduled appointment from the lobby.

TEAMS or ZOOM: Teams and Zoom meetings are available as well.  Call the main customer service number above and ask about connecting with us in this way.

Drop Box: If you need to drop off paperwork that doesn’t require an appointment, we invite you to use the drop box in our parking lot.  This locked box is emptied by staff every week day and items left there will be provided to the appropriate person or team within 24 hours of receipt.

Contact Employee Relations Directly

Call 517-353-5510 or email hr.er@hr.msu.edu for questions related to unions, grievances, arbitrations and employee discipline.

Contact Organization and Professional Development Directly

Call 517-355-0183 or email ProDev@hr.msu.edu for questions related to professional development courses, leadership development and training programs for units, educational assistance and course fee courtesy programs.