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making people matter

Builds Trust

Indicator Statements

  • Actions support his/her words;
  • Maintains a reputation for honesty, candor, confidentiality, fairness and reliability;
  • Protects the interests of people who aren't present;
  • Judges substance, not image;
  • Offers status reports and keeps others appropriately informed;
  • Follows-up on commitments made in a timely, accurate and complete basis;
  • Makes position clear on difficult issues.


Indicator Statements
  • Sets an example by consistently modeling high standards of performance, honesty, and integrity;
  • Is willing to change his/her mind when given new information;
  • Makes sure all ideas receive fair consideration.

Interpersonal Skills

Indicator Statements
  • Attentive to and understands the views of others;
  • Demonstrates an awareness of own style and how it affects others, and makes adjustments as necessary;
  • Resolves interpersonal problems in the workplace;
  • Responds positively to constructive suggestions;
  • Displays objectivity in assessing situations;
  • Develops and maintains positive work relationships with others.

Positive Attitude

Indicator Statements

  • Creates a "can-do" climate;
  • Approaches others in a pleasant, happy and upbeat manner;
  • Maintains enthusiasm despite criticism of ideas;
  • Demonstrates support to unit/University mission;
  • Demonstrates an "I care" attitude.

Recognizes Others' Achievements/Contributions

Indicator Statements

  • Promotes systems and processes that encourage and reward the development of people at all levels of the organization;
  • Says "Thank you" and "Great job" on a regular basis;
  • Recognizes and/or rewards others for their contributions and commitment in a manner that corresponds with the employee's values.

Resolves Conflicts Constructively

Indicator Statements

  • Acknowledges personal responsibility in conflict situations;
  • Directly communicates with persons involved in disagreements;
  • Effectively manages conflict between organizational units with the appropriate individuals initially involved;
  • Identifies and constructively addresses disagreements which undermine performance;
  • Encourages people to bring difficult issues into the open;
  • Uses the strength of the facts, rather than the loudness of argument;
  • Resolves differences between people using persuasion, diplomacy and logic;
  • Keeps conflict resolution professional and not personal;
  • Manages conflict with others in ways that preserve good relations;
  • Offers open exploration of differing ideas and solutions within the team.

Respect for Others

Indicator Statements

  • Treats all people with dignity;
  • Demonstrates compassion, consideration, and caring;
  • Believes/assumes the best in others;
  • Demonstrates care for health and safety of others;
  • Values contributions of others;
  • Works to build others' value with positive impact to all;
  • Speaks up on behalf of others when differences are not respected.

Supports Diversity and Understands Related Issues

Indicator Statements

  • Establishes and maintains effective working relationships with people from diverse backgrounds;
  • Realizes differences in people as opportunities to learn;
  • Contributes to an environment where differences are valued and encouraged.

Understands Others' Perspectives

Indicator Statements
  • Puts his/herself in "another's position" and demonstrates compassion, consideration, and caring;
  • Understands all points of view with empathy.