MSU Human Resources >> Ua >> Performance >> Support-staff >> Competencies >> Job Effectiveness

job effectiveness

Achieves Results

Indicator Statements

  • Gets the job done by doing whatever it takes, within an appropriate time frame;
  • Handles and delivers multiple projects simultaneously;
  • Implements plans and makes mid-course changes when necessary to achieve goals;
  • Sets daily, weekly, monthly, quarterly and annual project goals, creating specific plans to meet them;
  • Shows persistence in overcoming obstacles;
  • Ensures follow-through to desired results.

Communicates Effectively

Indicator Statements

  • Communicates in an open, candid and consistent manner;
  • Explains concepts and procedures clearly and completely while maintaining attention and interest;
  • Displays sensitivity to ethnic and gender issues in verbal and written communications;
  • Shows tact and diplomacy in dealing with others;
  • Keeps individuals well informed of key organizational issues and needs;
  • Keeps individuals informed about issues that may affect them;
  • Keeps others informed on the status of assigned work;
  • Delivers information effectively in a variety of settings including one-on-one, team setting, and presentations;
  • Delivers information effectively in a variety of formats including letters, memos, analytical reports, and decision documents.


Indicator Statements

  • Is available for work on a consistent and timely basis with infrequent unplanned absences;
  • Completes work in a timely manner;
  • Meet commitments with minimal oversight;
  • Meets commitments with others;
  • Conscientious, thorough, accurate, and reliable when performing and completing job tasks.

Job/Organizational Knowledge

Indicator Statements

  • Understands how to get things done in the organization;
  • Possesses knowledge and skills necessary to perform job;
  • Defines resources and actions to achieve objectives within constraints;
  • Builds effective networks and alliances inside and outside the University, which benefit the unit/University.

Makes Effective Decisions

Indicator Statements

  • Gathers information on an issue, impartially considering all sides and makes logical decisions that are clear;
  • Evaluates positive and negative alternatives within time and resource constraints;
  • Uses agreed upon criteria for decision-making rather than hidden agendas;
  • Delegates decision-making responsibility when appropriate;
  • Considers the total organization when making decisions;
  • Keeps the department's long-term goals in mind when addressing short-term issues and problems.


Indicator Statements
  • Establishes priorities that address the details and timelines needed to achieve the intended results;
  • Focuses on end result;
  • Is flexible and utilizes resources;
  • Updates staff regularly and communicates plans to those involved;
  • Ensures projects are being completed according to plan and reevaluates if necessary.

Problem Solving/Judgment

Indicator Statements

  • Analyzes and solves problems by dealing with facts and not by blaming others;
  • Strikes a balance between being participative, i.e., involving team members in decisions and being directive, depending on the needs of the team and the situation;
  • Seeks involvement from diverse perspectives and areas of the department and /or University to solve problems;
  • Understands the organization and the affect decisions have on other parts of the organization;
  • Proactively anticipates and addresses concerns of employees, peers, upper management, and customers;
  • Formulates alternative/creative solutions to problems;
  • Resolves sensitive issues without making the situation worse;
  • Provides advice and/or information to individuals and teams in a timely manner;
  • Makes timely decisions with quality outcomes.


Indicator Statements

  • Focuses time and resources on activities that will yield the greatest benefit;
  • Gets work done within a given time frame;
  • Sets realistic personal goals and work plans that are consistent with the business needs and strategies of the unit;
  • Works effectively under pressure - balances multiple objectives;
  • Obtains information and utilizes resources effectively.

Takes Responsibility

Indicator Statements

  • Follows-through on commitments;
  • Only makes promises that can be kept;
  • Acts like a business owner, taking care of the needs of the unit;
  • Takes responsibility for actions, results, and mistakes;
  • Is willing to accept additional responsibility or authority.