• Gets the job done by doing whatever it takes, within an appropriate time frame;
• Handles and delivers multiple projects simultaneously;
• Implements plans and makes mid-course changes when necessary to achieve goals;
• Sets daily, weekly, monthly, quarterly and annual project goals, creating specific plans to meet them;
• Shows persistence in overcoming obstacles;
• Ensures follow-through to desired results.

• Communicates in an open, candid and consistent manner;
• Explains concepts and procedures clearly and completely while maintaining attention and interest;
• Displays sensitivity to ethnic and gender issues in verbal and written communications;
• Shows tact and diplomacy in dealing with others;
• Keeps individuals well informed of key organizational issues and needs;
• Keeps individuals informed about issues that may affect them;
• Keeps others informed on the status of assigned work;
• Delivers information effectively in a variety of settings including one-on-one, team setting, and presentations;
• Delivers information effectively in a variety of formats including letters, memos, analytical reports, and decision documents.

Dependability/Attendance

Indicator Statements

• Is available for work on a consistent and timely basis with infrequent unplanned absences;
• Completes work in a timely manner;
• Meet commitments with minimal oversight;
• Meets commitments with others;
• Conscientious, thorough, accurate, and reliable when performing and completing job tasks.

• Understands how to get things done in the organization;
• Possesses knowledge and skills necessary to perform job;
• Defines resources and actions to achieve objectives within constraints;
• Builds effective networks and alliances inside and outside the University, which benefit the unit/University.

• Gathers information on an issue, impartially considering all sides and makes logical decisions that are clear;
• Evaluates positive and negative alternatives within time and resource constraints;
• Uses agreed upon criteria for decision-making rather than hidden agendas;
• Delegates decision-making responsibility when appropriate;
• Considers the total organization when making decisions;
• Keeps the department's long-term goals in mind when addressing short-term issues and problems.

• Establishes priorities that address the details and timelines needed to achieve the intended results;
• Focuses on end result;
• Is flexible and utilizes resources;
• Updates staff regularly and communicates plans to those involved;
• Ensures projects are being completed according to plan and reevaluates if necessary.

• Analyzes and solves problems by dealing with facts and not by blaming others;
• Strikes a balance between being participative, i.e., involving team members in decisions and being directive, depending on the needs of the team and the situation;
• Seeks involvement from diverse perspectives and areas of the department and /or University to solve problems;
• Understands the organization and the affect decisions have on other parts of the organization;
• Proactively anticipates and addresses concerns of employees, peers, upper management, and customers;
• Formulates alternative/creative solutions to problems;
• Resolves sensitive issues without making the situation worse;
• Provides advice and/or information to individuals and teams in a timely manner;
• Makes timely decisions with quality outcomes.

• Focuses time and resources on activities that will yield the greatest benefit;
• Gets work done within a given time frame;
• Sets realistic personal goals and work plans that are consistent with the business needs and strategies of the unit;
• Works effectively under pressure - balances multiple objectives;
• Obtains information and utilizes resources effectively.

• Follows-through on commitments;
• Only makes promises that can be kept;
• Acts like a business owner, taking care of the needs of the unit;
• Takes responsibility for actions, results, and mistakes;
• Is willing to accept additional responsibility or authority.